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FAQ - Risposte alle domande frequenti

FAQ - Answers to frequently asked questions


- What should I do if I do not display the map correctly or at all?
This happens when the browser you are using is out of date or you have opened Liveticket via a Facebook link. Try searching for the event again using a different browser.
For a correct display you can use the updated versions of:

  • Chrome
  • Firefox
  • Edge
  • Safari
However, these browsers are not compatible:
  • Microsoft Internet Explorer
  • The Facebook browser
You can solve the problem by setting Facebook to always use the external browser.
Follow these simple 5 steps from the Facebook App:


1.   Enter the general menu
2.   Open "settings and privacy"
3.   Open "settings"
4.   Go to "media content and contacts"
5.   Switch on "opening external links"

- Can I buy several tickets with 18App/Teaching Card?
Following the Ministry's regulations, it will only be possible to make the purchase for those who are owners of the bonus 18App/Teacher Card.
Not all event types include the possibility of using the 18App/teacher card.
If you would like to access a compatible event type but do not see this possibility active, please let us know and we will check the possibility of using these vouchers.


- How can I do this if I have to buy several titles, one of which is with 18App/Teaching Card?
The purchase with 18App or Carta docente has a special payment method, so the purchase of non-18App or Carta docente tickets will have to be made in a separate purchase procedure.

- How can I buy several titles, one of which has 18app/teacher's card and on an event that has an automated spacing plan?
You can make a new transaction, however, making sure that you are logged into the Liveticket portal with your account.
Seats, which would normally be unavailable for other people next to your purchase due to automated spacing, will only be made available for you and you can make your purchase in the seat next to it.

- Can I buy several tickets for different events together?
It is not possible to make purchase on several different events at the same time. For each event you must make a separate purchase.

- How can I apply for a refund?
For refund requests simply fill in the form below, quoting all the relevant information: for which event, date and time, the reason for your request, order code of your purchase and we will contact you regarding the feasibility of your refund.
If the purchase in question was made with 18App/Teaching Card it will not be refundable.

- The event was cancelled, how can I request a refund?
In this case, the organiser or Liveticket will make the refund.
If the purchase in question was made with 18App/Teacher's Card, it will not be refundable.


- Can I change the name of my ticket?
It is possible to change the call sign. Simply fill in the form below, indicating the event, date and place, order code of your purchase and indicate which call sign should be replaced with the new one.
You will have the old callsign in the pdf file or in the receipt, but it will be updated in the system.


- I accidentally purchased on the wrong date/time, can I make the change?
For date/time change requests, simply fill in the form below, indicating the event, date and location, and the order code of your purchase. We will then check with the organiser whether or not the requested change will be possible.

- What can I do if I can't find the email with the tickets?
Please check your inbox to make sure that our email is not in spam or junk mail. You can still find your purchase and its attachment in your reserved area, which you can access with your number and password that we sent you after activating your account via OTP in the registration procedure.
If you do not find the email, simply fill in the form below.

- What can I do if I have entered the wrong email address?
If you entered the wrong email address during registration, you can still access your purchase via the private area by entering your phone number and password.
You will then be able to update your email with the correct one.

- What can I do if my payment is refused?
If you see the error message within the payment window or in the email from the bank after you click 'make payment', you will have to contact Unicredit or Nexi because it is the bank itself that handles transactions and communicates error messages or refusals.

- I received both order cancellation and confirmation emails, what does this mean?
Please check that the codes are different. If you received an email with the subject "Purchase confirmation" with pdfs inside, then it means that the order was successful and the tickets were purchased. So you should disregard the cancellation emails as they refer to other failed purchase attempts.

- What can I do if Liveticket tells me that there are no more tickets available for online sale?
If you see this message in red on the event, it means that the tickets reserved for online sale have run out. In this case, please contact the event organiser to find out if there are any more seats available on site.

- I cannot display the attached pdf, what can I do?
If you do not see the pdf file we sent you, it means that no programme for viewing this type of file is available on your device; you will have to download one.

- Can I also show the ticket on my smartphone?
The attachment in our email can be shown at the venue either in hard copy or digitally on your device.

- I have purchased an open subscription/carnet how can I use it on Liveticket?
Inside the confirmation email there will be two attachments, you will have to open the file "Subscriptions open[...]" and inside it, under the total, you will find "CODE: XXXXX-YY/K". During the purchase you will be asked for this code and you will have to paste the previously copied code.

- Buying tickets with an invoice - is it possible?
On the liveticket website it is not possible to purchase tickets with an invoice, you can request them directly from the event organiser.
If the purchase on liveticket has already been made, tax-paid tickets have already been issued and it will not be possible to issue an invoice as well.

Per informazioni contattaci al tel. +39 0721 862770, oppure compila il seguente modulo.

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Inserire qui sotto il testo visualizzato nell'immagine a sinistra, rispettando le lettere maiuscole e minuscole.

* I campi contrassegnati con l'asterisco sono obbligatori.

Per proseguire è necessario dare il consenso al trattamento dei dati.

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